Refund Policy

At ToteCrown, we take immense pride in creating personalized tote bags that are made to order, tailored specifically to your preferences. Due to the personalized nature of our products, we are unable to accept returns or exchanges.

However, we want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a 30-day refund policy. Simply reach out to our customer service team within 30 days of receiving your tote bag, and we will gladly process a refund for you.

We believe in your happiness and trust your judgment. In order to make the refund process smooth and hassle-free, we do not require you to return the item(s) to us. Your satisfaction is our utmost priority, and we aim to provide exceptional customer service every step of the way.

Please note that in the event of a refund, any personalized items cannot be reused or resold. As a result, we kindly request that you consider your purchase carefully before placing your order.

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you and ensure that your ToteCrown experience is nothing short of extraordinary.

Thank you for choosing ToteCrown as your trusted companion for personalized tote bags.

You can always contact us for any return questions at cs@totecrown.com.